Need help? Find answers below or contact us at support@videary.barisdev.tech.
Email us directly at support@videary.barisdev.tech. We aim to reply within 1–2 business days.
Alternatively, open an issue on GitHub: github.com/xlbrs/videary-site/issues.
For privacy questions, see our Privacy Policy. For purchase and subscription terms, see Terms of Service. Apple Standard EULA: apple.com/legal/internet-services/itunes/dev/stdeula.
Fill out the form below — your email app will open with everything pre-filled. We aim to reply within 1–2 business days.
Videary is offline-first and private — your entries stay on your device, with no account or cloud. Learn how data is handled in our Privacy Policy.
Quick answers to common questions. Tap a question to expand. If you don't find what you need, see Contact above.
Text with image: Open Videary and tap the new entry button, choose Text, write your entry (free plan: up to 900 characters), optionally attach one photo, then save. You can edit text entries later.
Voice note: Choose Voice or Audio, grant microphone permission when prompted, tap record, speak (free plan: up to 90 seconds), then save. Voice notes are stored locally on your device.
Video moment: Choose Video, grant camera and microphone permissions when prompted, record a short clip (free plan: up to 90 seconds), then save. All entries can be organized with mood tags, favorites, and date filters.
If permissions were denied, enable them in your device Settings > Videary > Camera / Microphone / Photos.
Videary's PIN is a local 4-digit lock stored securely on your device (Keychain on iOS, Keystore on Android). For privacy, it cannot be recovered or viewed — not even by Videary.
If you forget your PIN, there is no in-app reset that preserves data. You will need to delete the app or clear its data and reinstall, which permanently erases your entries because Videary is offline-only with no cloud backup. To avoid loss, keep your device passcode enabled and make your own backups where possible.
Need help? Email support@videary.barisdev.tech.
Premium is managed by the App Store / Google Play. To restore a previous purchase:
1. Open Videary and go to Premium (paywall).
2. Tap Restore.
3. Make sure you are signed in with the same Apple ID / Google Account used for the original purchase and that the App Store / Play Store is reachable.
If restore fails, check your internet connection, update the store app, and try again. For billing, refunds, or renewal questions, contact Apple or Google directly — Videary cannot process payments or issue refunds.
The free plan is supported by ads and has entry limits to encourage upgrading: Free limits 900 chars / 90s — text entries to 900 characters (900 chars) and audio and video recordings to 90 seconds each (90s).
Premium unlocks unlimited entries for text, audio, and video, removes ads, and offers a lifetime one-time purchase. Premium is available as Monthly ($1.00), Yearly ($6.99), or Lifetime ($12.00). Subscriptions auto-renew — see Terms for renewal and cancellation details.
Try these steps: force-close and reopen Videary, restart your device, ensure you have the latest version from the App Store / Google Play, and check that camera/microphone/photo permissions are enabled. If the store shows "Store unavailable," ensure your App Store / Google Play connection is active and tap Retry.
Still stuck? Contact us — include your device model, OS version, Videary version, and steps to reproduce.
